This Privacy Policy explains how Marima collects, uses, stores, shares, and protects personal information when you use our website, mobile applications, property listing services, rental search services, booking services, property management tools, and related services.
By accessing or using Marima, creating an account, listing a property, searching for a rental, sending an enquiry, making a booking, or using any of our services, you agree to the collection and use of information as described in this Privacy Policy.
We may collect personal and service-related information depending on how you use Marima.
We use the information we collect to provide, operate, improve, secure, and personalize Marima services.
When you list a property on Marima, some listing information may be visible to the public or to users searching for properties. This may include property photos, location, rent or booking price, amenities, property description, availability, and contact options.
You are responsible for ensuring that information and media uploaded to property listings are accurate, lawful, and suitable for public display.
We do not sell your personal information. We may share information only where necessary to provide Marima services, comply with the law, protect users, or operate the platform.
Marima may use third-party payment processors, hosting providers, analytics tools, communication services, and other service providers. These providers may process information only as needed to provide their services to Marima or to users.
Payment information may be handled by payment providers. Marima may store transaction references, payment status, receipt information, billing history, and subscription details, but we do not intentionally store full card details unless expressly supported by a compliant payment provider.
We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, understand usage, prevent fraud, and improve our services.
You can control or disable cookies through your browser settings. Some Marima features may not function properly if cookies are disabled.
We apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, secure servers, encryption where applicable, monitoring, backups, and staff access restrictions.
However, no online platform, mobile application, or electronic storage method is completely secure. Users are responsible for keeping account passwords confidential and notifying us if they suspect unauthorized access.
We retain personal information for as long as necessary to provide our services, maintain accounts, manage listings, process transactions, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.
When information is no longer required, we may delete, anonymize, or securely archive it, subject to applicable law and legitimate business requirements.
Subject to applicable law, you may have rights over your personal information, including the right to:
To exercise these rights, contact us using the contact details provided at the end of this policy. We may need to verify your identity before processing your request.
We may send you marketing messages, offers, service updates, property-related information, or promotional communications where permitted. You may opt out of marketing communications at any time using available unsubscribe options or by contacting us.
Even if you opt out of marketing messages, we may still send important service, security, billing, account, or legal notices.
Marima is intended for users who can legally search for rentals, list properties, manage property services, make bookings, or enter into property-related arrangements. Users under the age of 18 should use Marima only with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided personal information without consent, please contact us.
Some service providers, hosting infrastructure, or technology partners may process or store information outside Kenya. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place in line with applicable data protection requirements.
You may request deletion of your Marima account or certain personal information by contacting us. We may retain some information where required for legal, accounting, tax, fraud prevention, security, dispute resolution, or legitimate business purposes.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations. Updated versions will be posted on this page with the latest revision date where applicable.
Continued use of Marima after any update means you accept the revised Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to request account deletion, contact us through: